Ubiquiti
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Ubiquiti Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ubiquiti has 1.8 star rating based on 18 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Best price, Fill the niche between pro and amateur equipment, Good device integrations between their products.
Cons: Cannot resolve any issue if something goes wrong, Could not keep up with fiber optic, Customer service is fairly awful and untimely.Recent recommendations regarding this business are as follows: "Purchase from a more reasonable customer service and product experience.", "If the service does not get better although most of there stuff is good I would think twice before purchase", "I would make sure you know exactly how any Ubiquiti equipment works before purchasing because they are not something you can easily troubleshoot with the company, especially with any sense of urgency", "Don’t do it", "Better to go with a more expensive solution such as Juniper or Cisco where emergency backup recon support is readily available".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ubiquiti has 1.8 star rating based on 18 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Best price, Fill the niche between pro and amateur equipment, Good device integrations between their products.
Cons: Cannot resolve any issue if something goes wrong, Could not keep up with fiber optic, Customer service is fairly awful and untimely.Recent recommendations regarding this business are as follows: "Purchase from a more reasonable customer service and product experience.", "If the service does not get better although most of there stuff is good I would think twice before purchase", "I would make sure you know exactly how any Ubiquiti equipment works before purchasing because they are not something you can easily troubleshoot with the company, especially with any sense of urgency", "Don’t do it", "Better to go with a more expensive solution such as Juniper or Cisco where emergency backup recon support is readily available".
Most users ask Ubiquiti for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ubiquiti Reviews
"Purchasing U7 pro Access points"
Hello Ubiquiti Customer Service, we are trying to purchase Unifi U7 Pro access points from the website and it shows us sold out please if there is any quick...
"Cannot contact the company for a return. Customer service is nonexistent!"
Beware! When you purchase a product from this company, there is no phone customer service. The products are pricey, and they under deliver. User's...
San Antonio, Texas
Need help with set up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t login to get help
Preferred solution: Apology
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not getting Proper download Internet speeds on UDM PRO
Every time you respond to a request from them you have to wait weeks to get a reply. They keep telling me to try this or try that and then wait for two weeks for them to respond with another thing to try!!!! almost 3 months with the same issue and I have repeatedly...
Terrible.
I think the support does this on purpose so that you cant return any units. I have told them many times that I would return for another unit or even return and purchase the SE version but no response,
THE NUMBERS YOU PROVIDE GOES TO Ingram Micro. DO THEY OWN THE COMPANY? THERE IS NO WAY TO CONTACT ANYONE!!!
TOTAL DISAPPOINTMENT WITH UBIQUITI!!!
THEY STEAL PEOPLES HARD EARNED MONEY!!!
Let me begin by stating that prior to this issue I was always a big admirer of Ubiquiti products and I saved to purchase the equipment for my network. I have been sadly mistaken.
I have spoken to technical support for almost 2 months trying to get my Internet download speed to what I am paying for.
Since I purchased the UDM PRO I have had constant average speeds of 1.5GB down and 3.1 GB up. I have Bell Fiber with 3GB down and 3GB up to my home.
I have done everything that the techs have asked of me. I purchased Ubiquiti SFP + adaptors, cables, switches.
I have made changes to the UDM PRO as per support techs request. I have tested using the WiFiMan as they requested.
I have tested my PC (2.5GB port on back) directly to the Bell fiber and getting on average 2.3 Down and 2.4 Up speeds.
I have tested the Bell modem, I have spoken to Bell tech to confirm that they are not placing any caps on speed.
I have sent multiple Support logs to them.
I have asked repeatedly if I need to exchange my UDM PRO or upgrade to the SE model (No response)
They take almost a week to get back every time I send them a response.
I even ask to setup a Teams meeting to review (Again no response to that)
I have sent emails to the president of the company and the VP on Jan 22nd mardy.rich@***.com, mandy.rich@***.com robert.pera@***.com Again no response
I would appreciate a call to try and resolve the issue. As mentioned I was and still am open to having a Teams call or have the Unit replaced or even Upgrade to the SE version if it resolves the issue.
If only someone from the company calls me
- Nice looking products works well for the most part
- Responses are poor and do not resolve issue
- Support is almost non existent
- Takes too long to even get support to respond back to emails
Preferred solution: Would like to resolve the Internet download issue.
User's recommendation: If the service does not get better although most of there stuff is good I would think twice before purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot contact the company for a return. Customer service is nonexistent!
- Could not keep up with fiber optic
Preferred solution: Full refund
User's recommendation: Purchase from a more reasonable customer service and product experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having a hard time getting Ubiquiti to follow up on messages
Ubiquiti seems to have mostly solid equipment but the company is AWFUL when it comes to support for it. I don't know what it is about tech companies today but they think the less they interact with customers the better it is.
Some things are not as intuitive as they should be and they blame it on you being a novice...but they are a company geared toward a fairly novice userbase vs someone like Cisco who does much higher end equipment.
It's a little frustrating that they believe they are not the ones responsible for their own customers. They responded to me initially to ask for my order number so that it would look responded to and have not responded since I gave them a prompt answer.
- Quick shipping from their store
- Good device integrations between their products
- Fill the niche between pro and amateur equipment
- Have good cameras but no security services linked
- Products frequently out of stock in their store
- Customer service is fairly awful and untimely
Preferred solution: We would like to get a phone unlocked or upgraded to the unlocked version by paying the difference and not getting whacked with a restocking fee.
User's recommendation: I would make sure you know exactly how any Ubiquiti equipment works before purchasing because they are not something you can easily troubleshoot with the company, especially with any sense of urgency
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Am not able to change the camera time in UNNVR
Preferred solution: I need guidance for this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Technically
Preferred solution: Normal customer service
San Jose, California
Purchasing U7 pro Access points
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
There is no customer service … advertised phone number takes one to Ingrammicro not ubiquiti si I never actually spoke with anyone.
- Best price
- Really poor network management sw & lack of product availability
Preferred solution: Backup tech support to help our IT dept
User's recommendation: Better to go with a more expensive solution such as Juniper or Cisco where emergency backup recon support is readily available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor service
- Horrible service
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Regarding Security Cameras
Washington, District Of Columbia
Networking
Pharr, Texas
Trying to call for technical support
User's recommendation: Never
So it sounds like you didn't know what you were doing with the product you purchased? Been installing these for many years and always get what I paid for and very happy customers, while their tech support definitely needs to be improved the equipment and the information around setting them up is very cut and dry as well as management.
Hayward, California
I didn’t had the equipment
User's recommendation: Never
Oakville, Ontario
UniFi talk
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Looting Customers Money
No Response from Ubiquity team
After multiple service request support team has concluded and informed us that it has hardware issue. so we have requested for replacement as it is under warranty, Replacement team has informed us send it to their office in United States where we have paid 5k INR and booked couriers and the replacement team has mentioned that we should mention the cost of the device as it is for replacement and we have followed their instructions and they took more than 5 weeks to replace it. While sending back the device they have mentioned the cost of the device and shipped it through UPS logistics.
After reaching to our city UPS called us informed us to pay 250 $ as it is mentioned on the package, if we fail to pay the mentioned amount the package will be sent back. So we have contacted the UniFi Team again, UniFi team has informed that those are shipment charges which we have to pay.
Even after having the warranty we have paid the device cost to get the replacement which was radicles
Preferred solution: Full refund
User's recommendation: We kindly request you to follow the instructions provided to the customer
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So it sounds like you didn't know what you were doing with the product you purchased? Been installing these for many years and always get what I paid for and very happy customers, while their tech support definitely needs to be improved the equipment and the information around setting them up is very cut and dry as well as management.