Contact Ubiquiti Customer Service
Ubiquiti Phone Numbers and Emails
Toll-Free Number:
-
(800) 456-8000Irvine, California
Sales/ Reservations:
-
(800) 340-1001Harrisburg, Pennsylvania
-
(888) 399-5130Miami, Florida
-
(800) 842-8990Montreal, Canada
Ubiquiti Emails:
Customer Service
Brazil, Europe, Mexico, Singapore, USA, Canada
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Contact Information
Ubiquiti Website:
Ubiquiti Help Center:
Corporate Office Address:
Ubiquiti Inc.
685 3rd Avenue, 27th Floor
New York,
New York
10017
United States
How Good is Ubiquiti's Customer Service?
Summary of Ubiquiti Customer Service Calls
466
TOTAL
CALLS
CALLS
01:03
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ubiquiti?
Request for Information Question:
- “Need help with set up”
- “To check capabilities”
- “Tech support”
Product/ Service Question:
- “UniFi nano beam not working”
- “Having issues connecting to WiFi”
- “Help setting up access points”
Account Question:
- “Cant login into camera system”
- “Reset password”
- “Account information”
Shipping and Delivery Question:
- “Router delivered to wrong address”
- “To correct shipping address”
- “Don't get the MBPS I'm supposed to”
Return/ Replace Question:
- “Return policy”
- “UAP-AC-LITE mount bracket replacement”
- “Returns”
Activation/ Cancellation Question:
- “Because my order was canceled”
- “Cancel subscription”
- “Need an order that was place to be canceled incorrect item”
Payments and Charges Question:
- “Payment error”
- “Fraud Purchase”
- “False charges”
Staff Question:
- “Service degradation”
- “Customer service”
Employment Question:
- “Job design”
Other Question:
- “G4 doorbell”
- “Unable to find adaptable device”
- “Can't find appp in App Store”
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Ubiquiti