Ubiquiti Phone Numbers and Emails

Toll-Free Number:

  • (800) 456-8000
    Irvine, California
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Sales/ Reservations:

  • (800) 340-1001
    Harrisburg, Pennsylvania
  • (888) 399-5130
    Miami, Florida
  • (800) 842-8990
    Montreal, Canada
  • (800) 606-6969
    New York, New York
  • +964 780 804 9999
    Baghdad, Iraq
  • +86 106 222 0424
    Beijing China
  • +97 150 884 8382
    Dubai, UAE
  • +7 495 797 5775
    Moscow, Russian Federation
  • +97 272 270 2430
    Rosh Haayin, Israel

Ubiquiti Emails:

Customer Service
Brazil, Europe, Mexico, Singapore, USA, Canada
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Sales/ Reservations
Adelaide, Brisbane, Melbourne, Perth, Sydney, Amman - Jordan, Buenos Aires, Argentina, Dubai, UAE, Fenton, Missouri, San Jose, Ohio
sales@hudaco.co.ke
Nairobi, Kenya
Is this your business?
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PissedConsumer Club

Contact Information

Ubiquiti Website:

Ubiquiti Help Center:

Corporate Office Address:

Ubiquiti Inc.
685 3rd Avenue, 27th Floor
New York, New York 10017
United States

Ubiquiti Customer Service Reviews

1.5 / 5
Poor
snir a
Technically

Terrible service 0 out of 1000
Terrible customer service. Last time Im buying any product from you guys. And Ill make sure anyone I know is also stop buying your products

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Marc W Mib
Having a hard time getting Ubiquiti to follow up on messages
stars-rating stars-rating stars-rating stars-rating stars-rating
3.3

Ubiquiti seems to have mostly solid equipment but the company is AWFUL when it comes to support for it. I don't know what it is about tech companies today but they think the less they interact with customers the better it is.

Some things are not as intuitive as they should be and they blame it on you being a novice...but they are a company geared toward a fairly novice userbase vs someone like Cisco who does much higher end equipment.

It's a little frustrating that they believe they are not the ones responsible for their own customers. They responded to me initially to ask for my order number so that it would look responded to and have not responded since I gave them a prompt answer.

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How Good is Ubiquiti's Customer Service?

Allye Ocu
Allye Ocu
Feels Disappointed | Oct 26, 2023

Extremely poor service

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Fishel Rzm
Fishel Rzm
Feels Disappointed | May 30, 2023

It was imposible for me to connect to the internet, even though I checked like 8-10 youtube videos.

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Bettyjean Qgg
Bettyjean Qgg
Feels Disappointed | Apr 18, 2023

Work on a human base customer service and then your company with be great

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Daralyn Pmi
Daralyn Pmi
Feels Disappointed | Feb 12, 2023

i did not get the support I needed

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Summary of Ubiquiti Customer Service Calls

466 TOTAL
CALLS
01:03 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ubiquiti?

Request for Information Question:

  • “Need help with set up”
  • “To check capabilities”
  • “Tech support”

Product/ Service Question:

  • “UniFi nano beam not working”
  • “Having issues connecting to WiFi”
  • “Help setting up access points”

Account Question:

  • “Cant login into camera system”
  • “Reset password”
  • “Account information”

Shipping and Delivery Question:

  • “Router delivered to wrong address”
  • “To correct shipping address”
  • “Don't get the MBPS I'm supposed to”

Return/ Replace Question:

  • “Return policy”
  • “UAP-AC-LITE mount bracket replacement”
  • “Returns”

Activation/ Cancellation Question:

  • “Because my order was canceled”
  • “Cancel subscription”
  • “Need an order that was place to be canceled incorrect item”

Payments and Charges Question:

  • “Payment error”
  • “Fraud Purchase”
  • “False charges”

Staff Question:

  • “Service degradation”
  • “Customer service”

Employment Question:

  • “Job design”

Other Question:

  • “G4 doorbell”
  • “Unable to find adaptable device”
  • “Can't find appp in App Store”

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